Terms & Conditions

Last updated: [19/12/2025]

🔎 Introduction

Welcome to Verve AI.

By accessing or using Verve AI (the “Service”), you agree to these Terms & Conditions (“Terms”). These Terms govern your use of Verve AI’s inventory forecasting and planning software, including integrations with Shopify and WooCommerce.

If you do not agree to these Terms, please do not use the Service.

Verve AI is designed to help merchants make better inventory decisions — not to replace professional judgment.

🧠 Description of the Service

Verve AI provides:

Inventory and demand forecasting tools

Analytics and insights based on historical store data

Optional beta features, experiments, and early-access tools

The Service connects to your store via approved APIs (e.g. Shopify API, WooCommerce REST API) and processes store-level data to generate forecasts and insights.

🧪 Beta Use & Early Access

Some or all features of Verve AI may be offered as part of a beta or early-access program.

During beta:

Features may change, be removed, or behave unexpectedly

Forecast accuracy is not guaranteed

Downtime or bugs may occur

Beta access is provided “as is”, and you acknowledge the experimental nature of the Service during this phase.

👤 Eligibility & Account Responsibility

By using Verve AI, you confirm that:

You are authorised to act on behalf of the connected store

You have permission to grant API access to store data

You are at least 18 years old

You are responsible for:

Maintaining the security of your account

Revoking access if you no longer wish to use the Service

All activity that occurs through your account

🔌 Platform Integrations

Shopify

Access is granted via OAuth

Verve AI complies with Shopify’s API and data usage requirements

Customer personal data is not stored

WooCommerce

Access is granted via API keys generated by the merchant

WordPress admin credentials are never stored

API access can be revoked at any time

You retain full ownership of your store data at all times.

🔐 Data Use & Privacy

Your use of the Service is also governed by our Privacy Policy, which explains:

What data we collect

How data is used

How data is protected

Your rights under UK & EU GDPR

We collect only the minimum data required to deliver the Service and never sell or monetise merchant data.

📉 Forecasting Disclaimer

Verve AI provides decision-support tools only.

You acknowledge that:

Forecasts are estimates based on historical data and assumptions

Results may vary due to seasonality, promotions, supplier issues, or external factors

You remain fully responsible for purchasing, inventory, and financial decisions

Verve AI does not provide financial, accounting, legal, or investment advice.

🚫 Prohibited Use

You agree not to:

Reverse engineer or attempt to extract source code

Use the Service for unlawful or abusive purposes

Interfere with system performance or security

Use Verve AI to compete directly with the Service

Misrepresent Verve AI outputs as professional advice

We reserve the right to suspend or terminate access for misuse.

💳 Billing, Cancellation & Refunds

If you move from beta to a paid plan:

Pricing will be clearly disclosed before billing begins

Subscriptions can be cancelled at any time

Access remains until the end of the billing period

No refunds are provided for partial periods unless required by law

Beta access may be offered free or discounted at Verve AI’s discretion.

⏳ Data Retention & Termination

You may stop using Verve AI at any time by:

Disconnecting your store

Cancelling your subscription

Requesting deletion via email

Upon termination:

API access tokens are revoked

Data is deleted in accordance with our Privacy Policy

Some anonymised, aggregated metrics may be retained for product improvement

🛠 Availability & Changes

We aim to keep Verve AI available and reliable, but:

We do not guarantee uninterrupted service

Maintenance or updates may occur without notice

Features may evolve over time

We may update these Terms occasionally. Continued use after changes means you accept the updated Terms.

⚖️ Limitation of Liability

To the fullest extent permitted by law:

Verve AI is not liable for indirect, incidental, or consequential losses

We are not responsible for lost profits, stock decisions, or business outcomes

Total liability is limited to the amount paid for the Service in the preceding 12 months

Nothing in these Terms limits liability where it cannot be excluded under law.

🌍 Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

📬 Contact

If you have questions about these Terms, contact:

📧 hello@getverveai.com

AI Forecasting Software for E-Commerce Businesses

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